Covid Update (as of 4 November 2021)

Well wine lovers, it’s been an interesting few months! I am so happy to welcome you back and take you out to our fabulous Canberra Wine Region again.

At Vines & Wines we have always aimed to keep our tours relaxed and fun while still providing plenty of info about the wines you’re tasting. Our informal style will continue when it comes to wine tasting – we just need to switch gears a little when it comes to COVID and the new rules. We are in no way wanting to police our lovely guests, we just need to make sure we tick all the right boxes to ensure the safety of guests, our staff and our lovely cellar door partners. So here’s some of new regulations in place which as we know are always subject to change at short notice!

Vaccination

Our staff are all fully vaccinated!

Under the NSW Government health orders (all our Canberra wineries are in NSW just FYI!)  all customers over the age of 16 must provide either proof they are fully vaccinated for Covid-19 or a letter from a doctor proving they have a medical exemption. At Vines & Wines, we are asking that those with a medical exemption take a COVID rapid antigen test an hour before departure to show they are free from the virus before getting on the bus. If the test shows up positive, you will not be allowed to join the tour and a full refund will be offered. (It is the responsibility of the customer to take the test and show evidence to the tour guide).

Facemasks

No huge surprises here – facemasks need to be worn on the bus and at the cellar doors. We can take them off sitting down tasting wine (unless you want to try drinking through a straw!)

QR Codes

We all know the drill with this one by now. We will need to check in using QR codes both on the bus and at the cellar doors. As an extra bit of fun, you will need to have the ACT and the NSW apps as we delve into both states.

Cleaning

No cleaning for you – just me! The bus will be wiped down before and after every tour and at various intervals during the day. Hand sanitiser will be available, and we do encourage you use it when returning to the bus after each stop.

Refunds

Full refunds will be given for any COVID related reasons. Testing positive, being identified as a close contact, getting caught in another snap lockdown etc. We ask for as much notice as possible but we want to assure you a refund (or reschedule) is available at anytime. Should you display any of the following symptoms associated with COVID-19 (including fever, chills, cough, sore throat, shortness of breath, runny nose, fatigue or loss of smell/taste) you will not be allowed to join the tour and a full refund will be issued.

Tour Cancellation by Vines & Wines

In the event that I (Vines & Wines) am deemed a close contact or positive case, I will do my best to provide a replacement driver and tour guide. However, as a sole operator, this may not always be possible and your tour may be postponed or cancelled at short notice. We hope to avoid this scenario and do have back up plans but please be gentle if we are caught out in the unfortunate situation of a cancellation.

Our full COVID Safe Plan can be seen here

If you have any questions please don’t hesitate to contact us.  We look forward to seeing everyone on our tours soon.

Elouise CalabriaCovid Update and Safety Plan